Part of picking a company is to either decide you trust them, or pick a company that is already 'trusted.'

Some may see the trust from brand recognition, picking a company that's been around for a long time and you're familiar seeing their logo or trucks.  Though in most cases this works, there is the chance that these 'familiar' companies have changed ownership recently and have gone down a different path than the one that helped them grow to where they are today.

Another way to know a company has been 'vetted' is to look for a Road Club logo on their trucks or their website.

Roadside Clubs like AMA (In Alberta) have strict requirements for them to allow that company to 'help' or service their membership.  They require things like;

• Business License
• PROPER Towing Insurance
• Workers Compensation Insurance
• Experience

These are all things you have put your trust and faith in when you have your vehicle towed if the towing company shows this Logo on their equipment and/or website.

Reading online reviews will give you a great indication of the company's values and effectiveness of the service they provide.

Should you need any advice on selecting a towing company, you can always give Tuber Towing a call, we'll help you out! ​

On the phone with your selected towing company and now you've asked the questions from the previous post, what next?

"Will you provide a receipt?"
Though you may think this is a common expectation, it is good to ask ahead.  If the answer is 'no' that's a red flag to not continue with this towing company.  Explaining why could take a while so we'll just say that, if you don't have proof of a tow, did it ever happen? 


"How long until you arrive?"
Though the way they answer this doesn't really give much indication about the business.  If it's a high response time, they are either busy, or don't have very many operators/trucks.

If they have a low response time, they could be really slow (which happens) or have A LOT of trucks.

Either way, this is more to do with your availability.  If you are in a rush then a lower response time is obviously a good thing!

Next post we'll talk about why it's important to 'vet' a towing company or to pick one that is vetted.

You've done your searching online, and picked a towing company. Or so you think...

Give them a call prepared with your location and the service you require, but first you should probably ask some questions.

"How much will this cost?"
This is a question that is most important to many people.  When you ask this question expect a definitive answer, if the person on the other end of the phone stumbles or takes a long pause before answering the question, changes are that this company doesn't have 'set' rates and tends to adjust based on demand.  This could mean that may be overpaying for services, or may have reached a company that isn't fully focused on providing you the best service they can!

Should you need a boost, tire change, or your doors unlocked the going rate in Edmonton is usually in the $60 to $75 range, there should be no additional mileage or fuel surcharge fees for this service.  Outside the Edmonton City limits you can expect the Towing Company may suggest some mileage charges.  In this case you may want to talk to another company or find one more local to you to avoid these additional charges.